Shipping policy

Last updated: October 6, 2026

Free US shipping

Shipping is free on every order to a United States address. There's no minimum order.

Where we ship

We currently ship within the United States only. Delivery to Alaska, Hawaii, Puerto Rico and other US territories may take longer. If we can't deliver to your address, including some APO/FPO addresses, we'll contact you and refund your order in full.

Processing time

Orders are processed and packed within 1–3 business days, Monday to Friday, excluding US holidays. Orders placed on weekends or holidays start processing the next business day.

Delivery time

After your order ships, delivery usually takes 7–12 business days. Delivery times are estimates, not guarantees. Carrier delays, weather and holiday volume can add a few days.

Holiday orders

Order by December 5 for the best chance of delivery before Christmas. Orders placed after that date may arrive after December 25.

Tracking

You'll get a shipping confirmation email with a tracking link when your order ships. Tracking can take 24–48 hours to show its first update.

Multiple items

Orders with more than one massager may arrive in separate packages on different days. You'll get tracking for each package.

Check your address

Please check your shipping address carefully at checkout. If you spot a mistake, email us within 12 hours of ordering and we'll fix it before it ships. We can't redirect a package once it has shipped. If a package is returned to us because of an incorrect address, we'll reship it once you confirm the right address.

Lost or late packages

If your order hasn't arrived 20 business days after it shipped, email us with your order number. We'll work with the carrier and send a replacement or a full refund.

If tracking shows "delivered" but you can't find the package, check with neighbors and your local post office, then contact us within 7 days. We'll help you file a claim with the carrier.

Damaged in transit

If your package arrives damaged, email a photo of the box and the item within 7 days of delivery. We'll send a replacement at no cost.

Duties and taxes

US orders have no import duties. Any sales tax that applies is shown at checkout.

Questions

Email cohen.vandiver@icloud.com. We reply within 1 business day.