Refund policy

Last updated: October 6, 2026

We want you to love your Evenwarm massager. If you don't, you can return it within 30 days of delivery for a full refund of the product price.

Eligibility

  • Contact us within 30 days of the delivery date shown in your tracking.
  • Return the massager with everything it came with: the charging cable, straps and any accessories.
  • Original packaging is preferred but not required.
  • Items that were damaged through misuse, water or accidents can't be returned for a refund.

How to start a return

  1. Email cohen.vandiver@icloud.com with your order number and the reason for the return.
  2. We'll reply within 1 business day with the return address and instructions. Please don't send items back without contacting us first. Returns sent without approval may not be processed.
  3. Pack the massager securely and ship it using a trackable service. Send us the tracking number.

Return shipping costs

  • Changed your mind: you pay the return shipping cost.
  • Defective, damaged or wrong item: we cover the cost. We'll send a replacement or a full refund, and in many cases you won't need to send the item back.

Refunds

  • Once your return arrives and is checked, we'll email you to confirm it.
  • Refunds go back to your original payment method within 5 business days of approval.
  • Your bank or card issuer may take another 5–10 business days to post the refund.
  • Shipping is free on every order, so there's no shipping charge to refund.

Bundles and discounts

If you return part of a 2-pack or 3-pack, we refund the amount you actually paid for the returned unit after the bundle discount.

Damaged, defective or wrong items

If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 7 days of delivery. Include your order number and a photo or short video of the issue. We'll make it right with a replacement or a full refund.

12-month warranty

If your massager stops working because of a manufacturing defect within 12 months of delivery, we'll replace it free of charge. The warranty doesn't cover normal wear, misuse, water damage, accidents, or damage from using a charger other than the one included.

Exchanges

Want the other color? Start a return for the one you have and place a new order for the color you want.

Cancellations

You can cancel your order within 12 hours of placing it for a full refund. After that, your order may already be on its way to our fulfillment partner and can't be changed. You can still return it once it arrives.

Late or missing refunds

If you haven't received your refund after the times above, check with your bank first, then email us at cohen.vandiver@icloud.com.